Terms of Service

Last updated: July 22, 2026

1. Acceptance of Terms

By accessing or using the services provided by azlabs ("we," "us," or "our"), including our AI assistant services, persistent AI "Second Brain" systems, and related tools (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, do not use the Services.

We reserve the right to modify these Terms at any time. We will provide at least 30 days' written notice of material changes via the email address associated with your account. Your continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms.

2. Description of Services

azlabs provides AI-powered automation and assistant services for businesses, including but not limited to:

  • Persistent AI assistants ("Second Brains") deployed on dedicated infrastructure
  • AI-powered email, calendar, and task management integrations
  • Custom automation workflows and AI agent development
  • Consulting and implementation services for AI systems

The specific scope and features of your Services are defined by your service agreement or subscription plan.

3. Account Registration & Security

To use certain features of the Services, you may be required to create an account. You agree to:

  1. Provide accurate, current, and complete information during registration.
  2. Maintain the security and confidentiality of your account credentials, API keys, and access tokens.
  3. Promptly notify us of any unauthorized use of your account or any other breach of security.
  4. Accept responsibility for all activities that occur under your account, whether or not authorized by you.

We reserve the right to suspend or terminate your account if we reasonably believe your credentials have been compromised or your account is being used in violation of these Terms.

4. Fees, Payment & Cancellation

Certain Services require payment of fees as described on our website or in your service agreement. By subscribing to a paid Service, you agree to the following:

  • Billing: You authorize us to charge the payment method on file for all applicable fees, including recurring subscription charges.
  • Recurring charges: Subscription fees are billed in advance on a monthly basis unless otherwise specified. Your subscription will automatically renew unless you cancel before the next billing cycle.
  • Price changes: We may adjust pricing with at least 30 days' written notice. Continued use after a price change constitutes acceptance.
  • Cancellation: You may cancel your subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period. Prepaid fees are non-refundable except as described in our Refund Policy below.

5. Refund Policy

If you are dissatisfied with the Services, you may request a refund within 30 days of your initial purchase, provided you have not substantially used the Services during that period. To request a refund, email [email protected] with your name, email address, purchase date, and reason for the request.

  • Refunds are not available once Services have been substantially configured, deployed, or consumed.
  • No partial refunds are issued for unused portions of a billing period after the 30-day window.
  • Approved refunds are processed within 5–10 business days to the original payment method.

6. User Representations & Responsibilities

By using the Services, you represent and warrant that:

  • You are at least 18 years of age and have the legal capacity to enter into these Terms.
  • All information you provide is accurate, complete, and current.
  • You will not use the Services for any illegal, fraudulent, or unauthorized purpose.
  • You will not attempt to interfere with, disrupt, or overload the Services or their underlying infrastructure.
  • You will not use automated means (bots, scrapers, etc.) to access the Services except as expressly authorized.
  • Your use of the Services complies with all applicable laws and regulations.

7. Use Restrictions

You agree not to:

  • Copy, modify, distribute, sell, or lease any part of the Services or included software.
  • Reverse engineer, decompile, or disassemble any portion of the Services, except as permitted by applicable law.
  • Use the Services to build a competing product or service, or for competitive benchmarking or analysis.
  • Sublicense, resell, or transfer your access to the Services to any third party without our prior written consent.
  • Use the Services to transmit spam, malware, or any harmful or illegal content.
  • Attempt to gain unauthorized access to other users' accounts, data, or systems connected to the Services.

8. License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business purposes during the term of your subscription.

This license does not include any right to the underlying technology, algorithms, models, prompts, workflows, or intellectual property used to deliver the Services.

9. Intellectual Property

Our Property

The Services, including all software, AI models, prompts, workflows, documentation, designs, and related intellectual property, are and remain the exclusive property of azlabs. Nothing in these Terms grants you any ownership interest in the Services.

Your Data

You retain all ownership rights to the data, content, and materials you provide to or through the Services ("Your Data"). You grant us a limited license to use Your Data solely to provide and improve the Services for your account. We will not use Your Data to train general-purpose AI models or share it with other clients.

Feedback

If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our products and services without obligation to you.

10. AI-Generated Content Disclaimer

Certain features of the Services use artificial intelligence to generate, summarize, draft, or suggest content ("AI-Generated Content"). You acknowledge and agree that:

  • No guarantee of accuracy: AI-Generated Content may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing and verifying all AI-Generated Content before relying on or distributing it.
  • Not professional advice: AI-Generated Content does not constitute legal, financial, medical, or other professional advice. You should consult qualified professionals for such matters.
  • Your responsibility: You are solely responsible for any actions taken based on AI-Generated Content and for any content you create, publish, or distribute using the Services.
  • No copyright guarantee: We make no representations regarding the copyright status or originality of AI-Generated Content.

11. Suspension & Termination

We may suspend or terminate your access to the Services, in whole or in part, at any time and without prior notice if:

  • You breach any provision of these Terms.
  • We reasonably believe your use poses a security threat or risk of harm.
  • We are required to do so by law or legal process.
  • Your account has been inactive for an extended period.
  • A third-party vendor or service provider that we depend on to deliver the Services discontinues or restricts their services.

Upon termination, your right to use the Services ceases immediately. We will delete your data within 30 days of termination, unless retention is required by law. Sections that by their nature should survive termination (including Sections 9, 10, 12–17) will survive.

12. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED CONTENT OR OTHER OUTPUT OF THE SERVICES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AZLABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless azlabs and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Services or any AI-Generated Content.
  • Your violation of these Terms or any applicable law or regulation.
  • Your Data or any content you transmit through the Services.
  • Any third-party claims related to your use of the Services.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

16. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Phoenix, Maricopa County, Arizona.

Class action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Small claims exception: Either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

Injunctive relief: Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

17. Limitation on Claims

Any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.

18. Miscellaneous

  • Entire agreement: These Terms, together with the Privacy Policy and any service agreement, constitute the entire agreement between you and azlabs regarding the Services.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • No waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.
  • No agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and azlabs.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

azlabs
Email: [email protected]
Web: azlabs.io